Payment Policy for Roots & Reins 

1. All payments to Roots & Reins must be made in New Zealand Dollars (NZD).

2. All payments for Roots & Reins services must be made in full prior to the start of any session, unless earlier agreed.

3. Payment can be made via credit card, debit card, Stripe, or bank transfer.

4. If a client wishes to cancel a session, they must do so at least 48 hours in advance. If they fail to do so, they will be charged the full amount for the session.

5. If a client does not notify Roots & Reins of a cancellation or rescheduling 48 hours prior to the session, they will be liable for the full cost of the session. 

6. If a client misses a session, they will be liable for the full cost of the session.

7. Refunds will not be issued for any services rendered or any payments made.

8. Any refunds will be made at the discretion of Roots & Reins.

9. If the client is dissatisfied with the services provided by Roots & Reins, the client must contact Roots & Reins within 48 hours of the session to discuss the issue.

10. Any discounts or promotions offered by Roots & Reins are subject to change or expiration at any time.

11. All payments for Roots & Reins services are non-transferable and non-refundable.

12. All payments for Roots & Reins services are final and cannot be modified or changed.

13. Roots & Reins reserves the right to change its payment policy at any time. Any changes to the payment policy will be posted on the Roots & Reins website.

By engaging in services with Roots & Reins, you acknowledge and agree to the payment policy outlined above. If you have any questions about this payment policy. Please contact us.

• By email: connect@hauoracoaching.com